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1. Provider and scope
These Terms govern use of marl.works and, when incorporated into an accepted proposal or order, the design, development, hosting, maintenance and support services supplied by XXXXXX-XXXXX, trading as Marl, at XXXXXX-XXXXX, registration XXXXXX-XXXXX, VAT status XXXXXX-XXXXX. Contact: contact@marl.works | XXXXXX-XXXXX.
2. Website information and enquiries
Website content is general commercial information and may change. Sending the contact form does not place an order, reserve capacity or create a contract. It asks Marl to review the request and, where appropriate, issue a proposal. A contract is formed only when the parties accept a written proposal/order by XXXXXX-XXXXX and any required initial payment is received.
3. Services and scope
The applicable proposal defines deliverables, pages, functions, languages, integrations, schedule, revision rounds and exclusions. Website package descriptions are summaries, not a substitute for the accepted project scope. Work outside scope, new pages, major content changes, redesigns and additional functionality require a new quote or written change approval.
4. Prices, VAT and third-party costs
Current advertised base prices are Essential EUR 250, Professional EUR 500 and Custom EUR 800 as one-time project fees, plus Marl Care at EUR 59 per month while Marl hosts and technically manages the site. Price tax wording: XXXXXX-XXXXX. Domains, paid plugins, stock media, payment-provider fees, premium APIs, translations, photography and other third-party services are included only if the proposal expressly says so. Additional costs are confirmed before commitment.
5. Payment
Deposit, milestones, invoice due dates, accepted payment methods and late-payment rules: XXXXXX-XXXXX. Marl may pause work or service after written notice if an undisputed payment is overdue, subject to mandatory law. Ownership transfer and final handover may be conditional on full payment of undisputed amounts.
6. Client responsibilities
- Provide accurate content, branding, access, approvals and feedback on time.
- Own or hold valid licences for all supplied text, images, trademarks, databases and other material.
- Review legal, factual and spelling accuracy before approval and maintain legally required business information.
- Keep credentials secure, use strong authentication and notify Marl promptly of suspected compromise.
- Do not request unlawful, infringing, deceptive, discriminatory, malicious or abusive content or functionality.
Client delays, missing content or changed instructions may extend the schedule and create additional cost. Marl will communicate the impact before charging extra work.
7. Delivery, review and acceptance
Estimated timelines begin only after the agreed deposit and required content are received. Essential is generally estimated at 7 to 10 working days and Professional at 10 to 15 working days; Custom depends on scope. Exact milestones and included revision rounds are XXXXXX-XXXXX. The client must test and report material non-conformities within XXXXXX-XXXXX days of delivery. Acceptance does not waive mandatory rights or defects that could not reasonably have been discovered.
8. Domain, accounts and credentials
Whenever reasonably possible, the domain is registered in the client's name or business name. Client-owned brand assets and accounts remain theirs. Marl may administer DNS, hosting and technical accounts to deliver services. On termination and payment of undisputed amounts, Marl will provide the agreed export, accounts and access needed for a reasonable handover, subject to third-party terms and security verification.
9. Intellectual property
The client retains rights in materials it supplies. After full payment, the client receives the rights in custom deliverables expressly identified in the proposal. Marl retains its pre-existing tools, reusable know-how, generic components, processes and internal materials. Open-source software, fonts, plugins, platforms and other third-party assets remain under their own licences. Portfolio use of the completed project is XXXXXX-XXXXX and must respect confidentiality.
10. Marl Care
Marl Care covers the managed-hosting, SSL, backup, technical monitoring, security/dependency maintenance, performance checks, DNS assistance and hosting-related support specifically listed in the accepted proposal. It does not include unlimited redesign, new pages, new functions, extensive content work or third-party fees. Billing, renewal, fair-use/support limits, notice and cancellation terms: XXXXXX-XXXXX.
11. Suspension, termination and handover
Either party may terminate as stated in the proposal. Immediate suspension or termination may be justified for serious security risk, unlawful use, material breach or persistent non-payment after appropriate notice, subject to mandatory law. The handover format, final backup window, migration assistance, deletion timetable and fees are XXXXXX-XXXXX. Marl Care ends when hosting/management ends.
12. Third-party services
Third-party platforms are governed by their own availability, prices, licences and privacy terms. Marl will use reasonable care when selecting and configuring them but does not control changes or outages outside its responsibility. If a third-party service becomes unavailable or materially changes, the parties will discuss a reasonable replacement and any resulting scope or cost change.
13. Confidentiality and personal data
Each party will protect non-public information received for the project and use it only for the agreed purpose. Each party acts as an independent controller for its own business administration. Where Marl processes personal data solely on the client's documented instructions, the parties will sign an Article 28 data-processing agreement before that processing begins.
14. Warranties and support
Marl will provide services with reasonable skill and care and will address reproducible defects that materially depart from the accepted scope when reported within XXXXXX-XXXXX. Unless expressly guaranteed, no promise is made that a site will achieve a particular ranking, traffic, sales, revenue, uninterrupted availability or compatibility with every future browser or third-party change.
15. Liability
Nothing in these Terms excludes liability that cannot lawfully be excluded, including mandatory consumer rights, fraud, wilful misconduct or liability for death or personal injury where applicable. Subject to that, neither party is liable for indirect or unforeseeable loss. Any agreed financial cap is XXXXXX-XXXXX and must be reviewed for enforceability under the chosen law. The client remains responsible for business decisions, content legality and independent backups/access it has agreed to maintain.
16. Consumers and withdrawal
If the client is a consumer, mandatory consumer law prevails over conflicting terms. For a distance service contract, a 14-day withdrawal right may apply from contract conclusion. If the consumer expressly requests work to begin during that period, the consumer may owe a proportionate amount for work performed before withdrawal. The right may be lost after the service is fully performed only where the legally required prior express request and acknowledgement were obtained. Provide the statutory withdrawal information and form before contract conclusion. Delete this section only if Marl lawfully operates B2B-only and the sales flow clearly enforces that restriction.
17. Complaints and disputes
Send complaints first to contact@marl.works so the parties can seek a solution. Applicable consumer mediation body: XXXXXX-XXXXX. Do not link to the former EU Online Dispute Resolution platform, which closed on 20 July 2025. Governing law and courts: XXXXXX-XXXXX, without depriving consumers of mandatory protections or jurisdiction available under applicable law.
18. General
Neither party is responsible for delay caused by events beyond reasonable control, but must mitigate and communicate. Invalid provisions will be limited or replaced without invalidating the rest. Failure to enforce a right is not a waiver. Assignment, notices, contract hierarchy and amendment procedure: XXXXXX-XXXXX. The accepted proposal, these Terms, any DPA and expressly incorporated documents form the agreement, with the proposal prevailing for project-specific conflicts.